Booking a tour can be done through our booking system, that you will find on the front page of our website.
Follow these steps to enter your booking:
1. Choose a date
Find the calendar and select an available date.
2. Select number of people
Check the tour details of your selection and click on the button that says ‘Book event’. Select the total number of people that will join and click ‘Continue’.
3. Add your details
Fill in your personal details, and make sure to double check your email address. Fields with an asterisk* are required.
4. Check your billing details
When you click ‘Continue’, you will be taken to the payment screen. Your details are filled in automatically, double check these and click the box to confirm that you agree to our Cancel & Refund Policy and continue.
5. Select payment method
Choose which online payment method you want to use. If there is no option available for you, please send us an email for assistance. Click ‘Place order’, which will take you to the payment gateway of your online bank.
6. Add booking to your calendar (optional)
After completing payment, your tour is booked. If you wish, you can add to your Google, Outlook, Yahoo or Apple Calendar.
7. Check your email for tour details
An automated confirmation email is sent to your email address, with information about your booking and start location of the tour. If you haven’t received anything in your primary folder or spam folder, please send us an email. We are happy to assist.
When you join a tour, you are charged a €2,00 booking fee per attendee. These costs cover the following:
€1,61 booking fee:
- A guarantee of your reservation, both for you and for us.
- Our work on the backend, organizing & managing our tours and guides.
- Marketing & website maintenance, so you can find us when looking for the best tour in Holland.
- Being there for you when you contact us!
€0,39 transaction fee for electronic payments
The booking fee can be paid when you make an online booking. For more information about the fee and our cancellation policy, visit our Booking Fee & Cancellation Policy page.
The booking fee does not include earnings for the guide
At the end of the tour, you’re welcome to leave a donation based on your experience and satisfaction. While this is entirely optional, please keep in mind that these contributions are the only source of income for our guides. There’s absolutely no pressure to give a specific amount — we warmly welcome all budgets and appreciate any amount you feel the tour was worth and can comfortably give.
You can cancel a booking at any time, by going to your confirmation email and clicking the cancel button:
Your reservation will be cancelled and you will be taken to our website, where you can book a new tour, if desired.
You will receive a confirmation of your cancellation and taken to our website. If desired, you can book a new tour.
You will receive a full refund of your original booking, if:
- You make a new booking at any time.
- If you don’t make a new booking, the booking fee is refundable until 24 hours before the start time of the cancelled tour. For more information, check our Cancel & Refund Policy.
NOTE: Our payment system does not allow your original booking fee to be used for a new booking. When you make a new booking, you will be required to make a new payment. We will reimburse the fee of your initial booking, please allow 7 days for us to process your refund.
Our Free Tours are designed for small groups of up to 8 people. Smaller groups keep the tour moving at a good pace, make it easier to meet new people, and ensure a fair experience for everyone. Since our tours are tip-based, very large groups can make tipping tricky — smaller groups help guides receive tips more fairly and keep everyone happy.
If you’re visiting with a larger group, we recommend a Private Walking Tour of Delft. You’ll have your own guide, more flexibility, and a fully personalized experience.
Our daily tours are given in English. We try to use clear, basic English to tell our stories to people of all nationalities. If something is unclear during the tour, please tell us and we will take our time to explain it.
In the summer season, we are planning to launch Free Walking Tours Delft in Spanish. If you are planning to join with a group, we offer paid private tours in English, German, Spanish and Dutch. For more information about private tours, visit our Guided Tour webpage.
After you book a tour, you will receive a confirmation email that ensures your booking. The tours will always go through as planned, regardless of the weather or how many people show up. In the rare occasion a tour has to be canceled, we will notify you by email.
Every guide is different and will tell you about Delft from their own viewpoint and experience. Aside from their personal stories, the tour always covers:
- The story of William of Orange
- Delftsblauw pottery (Delfts Blue)
- City centre and the main square Markt
- City canals
Yes, some areas have stairs, but it’s possible to go around them and visit the sites with wheelchair or strollers. We must admit, however, that the small stone roads are not the most comfortable for those on wheels. If you are willing to bear that for two hours, you can have a great tour with us.
Yes, very much. The tour contains one hour walking, one hour talking, a distance and time that are comfortable enough for kids.
We now give all the tours in English.
The duration of the tour is around 2 hours so we don’t stop for any break. We can make a quick toilet break if anyone needs to. We don’t stop for food or drinks.
We like to keep the groups small. So if you want to be sure to join the tour and book a spot on our website right away.
We sometimes leave 5 minutes later (not a guarantee, though) so please be on time! It is not possible to catch up with the tour once we have started.
We recommend all participants arrive 10 minutes before the tour starts. Of course, you will not miss the tour by coming just on time.
“Free Walking Tours” is the title given to tours that work on a donation basis (at the end you can give the guide what you feel the tour was worth). In our small company, we are confident enough to let you decide the value of the tour. You can not get a fairer system and this ensures that our guides give their best service every tour.
We post the picture every after the tour around eight o’clock in the evening. You can find the picture on our Facebook page.
The only source of income the guides have is the tips that generous people think that they’re worth after having taken the awesome tour. We don’t get sponsored by the city or anyone else. Any tip is accepted of course, in this way, anyone can join no matter what your travel budget is.
Our Free Tours are aimed at individual visitors and small groups and we try to keep our groups small, so please contact the guides and ask for a private tour instead.
For the time being, you can write us an email with the following details:
- Date of the tour
- Start time (tour ends about 2 hours later)
- Start location If your hotel is in the center otherwise we start at De Groote Markt
- Your phone number
- Size of the group
- Any special request
Please send us your inquiry here and we will respond within 24 hours.
From start to end, it will be a little over 3 km or about 2 miles.
The tour takes about 2 hours and we end up at De Groote Markt, the same spot where we start the tour. In this way, you won’t get lost!
That really sucks and we’re sorry! However, you can ask our guides for a private tour, which costs money but is absolutely excellent! If you’re interested, send an email
Sure you can. You’re free to join and free to leave. We only ask you to let your guide know so we don’t have to look for you.
We strongly recommend making a reservation. In this way, we know how many people will book join the tour. So if necessary we will be there with more guides. If the tour is full you may have to join the next tour. So please click here to book a tour to secure a spot.
You can recognize your guide by their white umbrella and a sign in their hands with our logo on it. The guide will be at the meeting point 10 minutes before the start of the tour, next to the Hugo de Groot statue on Markt square.
Yes, your furry pets are most welcome to join our tour!
We operate with the motto ”Rain or snow we always go!” So we will always be there. The tour runs as scheduled.
There is no such thing as bad weather just bad clothing!
Then you’ll be able to hear the guide better! As long as at least 1 person shows up and wants to take the tour, it’s on!