How do I book a tour?

Booking a tour can be done through our booking system, that you will find on the front page of our website. Follow these steps to enter your booking: 1. Choose a date Find the calendar and select an available date. 2. Select number of people Check the tour details of your selection and click on the [...]

Why do I pay a booking fee for a free tour?

When you join a tour, you are charged a €2,00 booking fee per attendee. These costs cover the following:€1,61 booking fee:A guarantee of your reservation, both for you and for us.Our work on the backend, organizing & managing our tours and guides.Marketing & website maintenance, so you can find us when looking for the best tour in [...]

How do I cancel or reschedule my tour?

You can cancel a booking at any time, by going to your confirmation email and clicking the cancel button: Your reservation will be cancelled and you will be taken to our website, where you can book a new tour, if desired. You will receive a confirmation of your cancellation and taken to our website. If [...]

Can I reserve the tour for more than 8 people?

Our Free Tours are designed for small groups of up to 8 people. Smaller groups keep the tour moving at a good pace, make it easier to meet new people, and ensure a fair experience for everyone. Since our tours are tip-based, very large groups can make tipping tricky — smaller groups help guides receive [...]

What language is the tour given in?

Our daily tours are given in English. We try to use clear, basic English to tell our stories to people of all nationalities. If something is unclear during the tour, please tell us and we will take our time to explain it. In the summer season, we are planning to launch Free Walking Tours Delft in [...]

How do I know the tour I booked is definite?

After you book a tour, you will receive a confirmation email that ensures your booking. The tours will always go through as planned, regardless of the weather or how many people show up. In the rare occasion a tour has to be canceled, we will notify you by email.

What will we see on the Free Tour?

Every guide is different and will tell you about Delft from their own viewpoint and experience. Aside from their personal stories, the tour always covers:The story of William of OrangeDelftsblauw pottery (Delfts Blue)City centre and the main square MarktCity canals

Is the tour route wheelchair & stroller accessible?

Yes, some areas have stairs, but it’s possible to go around them and visit the sites with wheelchair or strollers. We must admit, however, that the small stone roads are not the most comfortable for those on wheels. If you are willing to bear that for two hours, you can have a great tour with [...]

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