Booking Fee / Cancel & Refund Policy

For every attendee, we ask a €2,00 booking fee. These costs cover the following:

• €1,61 for guarantee of reservation (both for the customer and for Free Walking Tours), costs for organization & promotion.
• €0,39 transaction fee for electronic payments.

The booking fee can be paid when you make an online booking, or at the start of the tour with credit/debit card.

You can cancel your tour with the cancellation link or the CANCEL button or in your reservation confirmation email:

You will receive a confirmation of your cancellation and taken to our website. If desired, you can book a new tour.

You will receive a full refund of your original booking, if:

• You make a new booking at any time.
• If you don’t make a new booking, the booking fee is refundable until 24 hours before the start time of the cancelled tour.

NOTE: Our payment system does not allow your original booking fee to be used for a new booking. When you make a new booking, you will be required to make a new payment. We will reimburse the fee of your initial booking, please allow 5 business days for us to process your refund.

• Refund period | The booking fee is refundable until 24 hours before the start time of the booked tour. If you cancel your booking within these 24 hours before the actual tour, the amount is processed and can not be returned.
• Cancellation by Free Walking Tours company | If a tour is canceled by Free Walking Tour Delft (e.g. because of extreme weather or an internal emergency), we will refund the full amount (€2,00 per person) of the booking fee to your account.
• Customer liability | Free Walking Tour Delft can not be held accountable for delays and impediments beyond our control; including illness, traffic delays, public transport strikes, city events and National Holiday timetables. Cancelled reservations for reasons as mentioned, are liability of the customer and therefore can not be refunded.

It may take up to 5 business days before you see the refund in your account, depending on the transaction time of your bank. In our experience, it usually appears within 24 hours.

Refunds can be issued for a limited time, depending on your method of payment:

• PayPal: Refunds are issued until 180 days after transaction.
• Credit Card: Refunds are issued until 365 days (1 year) after transaction.
• Other payments: There is no time limit for other payments.